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Pre-Sale Support

XGIMI Customer Care

Pre-Sale Support

You can easily create your XGIMI account by Create Account, and then choose ‘Create Account’ to start the process.

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If you forget your password, just click ‘Forgot password’ on the ‘Login’ page. Enter your email, and you will receive a password reset link in your email inbox.

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Please double check the information you provided is correct. If the issue persists, please contact the XGIMI Customer Service team and provide the error message or issue details.

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Unfortunately, it's not possible to change the email address you used to subscribe. However, you can always subscribe again with a new email address.

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(1)Credit Card or Debit Cards (Visa, MasterCard, American Express)
(2)PayPal
(3)Apple Pay
(4)Google Pay
(5)Klarna

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XGIMI can only arrange shipment after the eCheck has cleared, which can take up to 3-6 business days. Please contact PayPal to determine when the payment will clear.

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Refunds will be processed using the same method that was used to make the payment. The refund process is usually completed in 7-14 business days, depending on the bank or credit card issuer.

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Sometimes payments do not process due to a number of potential reasons, including:
1) Billing address issues: You may have accidentally entered an incorrect or incomplete billing address associated with the card used for purchasing.
2) Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order.

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It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees.

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We understand the importance of security in online transactions. XGIMI takes all necessary security measures to protect your credit card and other confidential personal information. XGIMI does not share this information to any outside organizations.

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It's not possible to modify the payment method after the payment is successful.Please contact the XGIMI Customer Service team to cancel the order and resubmit if you intend to use other payment methods.

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XGIMI will send order confirmation to the given email address, please check your inbox or spam box for order status. (Note: please make sure the email address which is requested when placing the order is correct.)

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Please double-check your delivery address and purchase information before you place an order. If you need to make changes, please contact the XGIMI service team as soon as possible for further instructions. Thanks for your understanding.

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Payment issues: Your payment did not go through or we were not able to verify your payment details.

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Please contact the XGIMI service team for further details.

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Please read our After-sale Service Policy. You can also contact us via email for more details on the warranty process. For projectors bought from authorized resellers, please contact the relevant sales channels for further information.

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Please refer to XGIMI's Price Match policy from our official website and contact the XGIMI Customer Service team to apply.

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Feel free to enter the discount code during payment as seen in the screenshot below (Insert picture)

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If you forget to add the gift to your order, please contact the XGIMI Customer Service team for further support.

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After you purchase on the official XGIMI website, our team will email you the tracking number once the product is shipped. Please frequently check your email, and feel free to the XGIMI service team for further questions.

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If you need to make changes to your order, please contact the XGIMI service team as soon as possible for further instructions.

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XGIMI provides free shipping for all orders. For more details, please read our Shipping Policy.

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Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product page. We will make every effort to deliver your package ASAP. If there is any shipping issue with your package, please contact the XGIMI service team

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Please check the shipping status regularly for updates and to ensure you receive your order once it is out for delivery. If you haven’t received the package, please contact XGIMI service team for further instructions.

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XGIMI provides free shipping for all orders. You can check if your country/region is available for sale from our shipping policy.

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For projectors and accessories, normally, we will directly ship the items from our US, EU, & other local warehouses. There are many carriers we cooperate with, mainly UPS, DHL, FedEx, and Amazon logistics. If there are any shipping issues with your order, please contact the XGIMI Customer Service team for further support.

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It's not possible to modify the delivery date manually. Please contact the Customer Service team for further support.

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The shipment time for each product varies depending on availability. The estimated shipping time is shown on each product page. Normally, we begin delivery within 3-7 days. However, we make every effort to deliver your package ASAP. If there are any shipping issues with your order, please contact the XGIMI Customer Service team for further support.

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