Accessibility
Our Commitment to Accessibility
At XGIMI, we are committed to ensuring digital accessibility for individuals with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards to make our website and digital content inclusive and user-friendly.
Compliance Status
We strive to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, and aim to align with the requirements of the Americans with Disabilities Act (ADA) and other applicable accessibility regulations.
We acknowledge that digital accessibility is an ongoing effort, and certain areas of our website (including legacy content, user-generated media, or third-party integrations) may not yet achieve full compliance. We are actively working to address and remediate these areas.
Accessibility Features Available
To enhance accessibility for our site visitors, we provide assistive tools designed to support various user needs, including:
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Visual Adjustments: Ability to adjust text size, change cursor visibility, invert colors, adjust contrast and brightness, or switch to grayscale mode.
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Reading & Navigation Aids: Highlighting links, enabling reading lines or reading masks, and utilizing highly legible typography.
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Assistive Technology Support: Compatible keyboard navigation (Tab / Shift+Tab / Enter), screen reader text-to-speech functionality, and animation pausing for users sensitive to motion.
Legal Notice & Ongoing Improvement
While we continuously strive to adhere to WCAG 2.1 Level AA standards, technology continually evolves. Some pages, third-party content, or specific user configurations may not always display or function seamlessly across every assistive technology. We view accessibility as an ongoing journey and welcome constructive feedback on how we can improve.
Accessibility Assistance & Accessible Alternatives
If you encounter any accessibility barrier, display limitation, or difficulty completing a purchase or accessing any part of us.xgimi.com, please reach out to us directly. We are committed to providing you with the requested information, product details, or transactions through alternative, accessible communication methods:
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Email: service-usa@xgimi.com (Subject: Website Accessibility Assistance)
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Phone: +1 830-240-7392 (Hours: Monday–Sunday, 9:00 AM – 9:00 PM CT)
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Response Time: We strive to respond to accessibility inquiries within 1–2 business days.
If an accessibility barrier prevents you from completing an order online, our support representatives will gladly assist you with product selection and placing your order over the phone or via email.